Surely Natural Shipping Policy
Thank you for visiting and shopping at Surely Natural Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for US based orders are free at this time.
Estimated delivery time
USPS First Class
2-5 business days
Delivery delays can occasionally occur. Any order over 1 pound may go USPS Retail Ground or USPS Regional Priority or USPS Priority Mail depending on which is the most cost effective for your service area.
Shipment to P.O. boxes or APO/FPO addresses
Surely Natural ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses via USPS First Class and Priority Mail depending on order weight.
We can ship international however the charges by weight may be quite high even for small products.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Surely Natural charges taxes on retail orders in the state of New Mexico. All other states we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Surely Natural is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
However, contact us with a photo of the damaged product if you want us to replace it.
International Shipping Policy
We do not ship internationally at this time.
Due to FDA regulations we cannot accept returns of opened/used bath and body products. If your product has not been opened or damaged then contact us and we will discuss return and refund options with you.